Every Natalie McMillan piece is individually crafted and handmade to order. Because of this, turnaround time on each order is about 1-3 weeks. All Natalie McMillan necklaces are made with fine chains, so please take their delicacy into consideration before wearing.
Because Natalie McMillan is a small business that is handcrafted in nature, all sales are final and returns/refunds/exchanges cannot be accepted. Take note of the size/scale of the piece before purchasing. If purchasing a ring, please confirm your ring size prior to ordering, keeping in mind that wider bands will fit slightly tighter than thinner ones. If you have a question about a particular piece, feel free to email
email@example.com and you will hear back very shortly! While never anticipated, if your Natalie McMillan piece arrives with a defect (for example, a delicate chain broke during shipment), it may be returned for repair within 10 days of being delivered to the customer.
Orders are shipped via UPS Ground with the added option for signature required upon delivery for a small additional cost.